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Catalog / Hands-on lab

Lab: Solve five MFA support tickets

A customer tenant with MFA already in place and five open tickets. Each ticket hides a real misconfiguration. Find the cause from the symptoms and the logs, fix it and prove the fix.

Monosign University Pass 45 minAdvanced DE · EN · ES · TR Partner Administrator

Version 4 · updated Nov 9, 2026What changed?

Hands-on lab
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Included with University Pass.

What you will learn

  • Work an MFA ticket from symptom to verified fix

Your lab environment

YOUR LAB SERVERYour browserAdmin, then the ticket usersManagementUsers, authenticators,channels, policies, workflowsLab mail serverMailpit, receives the tenant'smailAccountSign-in with e-mail or SMScodeLab inboxSMS gateway, shows mail andSMSWeb terminalAccount and API servicelogs, read onlyTicket userscarol, dave, izmir1 to izmir3,erin and her manager mertInvestigates and fixesReads logs
Your lab environment: a customer tenant with MFA in place, the lab mail server and SMS gateway, and a web terminal for the service logs

Lab tasks

Each task is checked automatically against the real state of your lab environment.

  1. 1. Ticket 1: carol says the SMS option tells her that her profile is missing information
  2. 2. Ticket 2: the security team put Email first, but dave is always challenged with SMS
  3. 3. Ticket 3: nobody in the Izmir branch office can get a code after a few sign-ins, other offices are fine
  4. 4. Ticket 4: since this morning no e-mail codes arrive for anyone
  5. 5. Ticket 5: contractors can sign in without their manager's approval since last week's change